Returns & Refunds

Thanks for shopping at Sexy Lingerie and Toys. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 60 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

For adult toys we ONLY accept returns, exchanges or refunds for un-open and un-used item. Any open item will be not eligible for any return.

Sale items

Unfortunately sale items cannot be refunded. Only regular price items can be refunded.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund. All return shipping charges must be pre-paid. Sorry, but we cannot accept C.O.D. deliveries. For your protection, we recommend that you insure your return shipment and request a tracking number for your returned package.
All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

How To Return Your Item

To return an item to us, please mail it to the following address and include your order number:

www.cusexy.com
(print ORDER NUMBER Here)
362 Vanguard Point
Casselberry, FL 32707

Contact Us

If you have any questions on how to return your item to us, contact us at: info@cusexy.com